MANAGING INFORMATION SYSTEMS

AND TECHNOLOGY WORKSHOP

Today, staying ahead of the competition means staying up-to-date on IT. Information technology has become a strategic asset that strengthens organizational decision-making and competitive advantage. IT penetrates an organization's products, processes, and services, and affects how it is structured and managed.

This workshop will help technical and non-technical managers identify critical strategic issues in today's environment of rapid technological change. They learn what it means to be an information-based organization, and how IT-enabled processes add value to their organizations. They learn where IT is going, where it fits into their organizations, and how to govern it.

Through case studies, research reports, hands-on exercises, and interactive discussions, participants learn:

            • How to align IT with their organizations' business goals

            • How to set business and technology priorities based on those goals

Participants come away from this course with a senior manager's perspective on the most  important IT issues of the day. And they leave with a clear sense of their own role in streamlining company performance through technology.

This training is designed for line managers and corporate strategists who want a better handle on their role in IT oversight and management. Past participants have included managers at the division or corporate level, including:

            • CIOs

            • Corporate and strategic planners

            • Project Managers

            • Finance Officer/Accountants

            • HR Managers

            • Business Development Executives/Account Executives

DETAILED COURSE OUTLINE:

DAY 1

MODULE 1 – Fundamentals of Information Systems Management

I. Nature of Business

II. The Changing Environment

III. External Business Environment

IV. Internal Organizational Environment

V. IS Framework

MODULE 2 – The IS Department Function

I. Five Waves of Innovation

II. IS Job Expansion

III. Towards IS Lite

IV. Death of IS

MODULE 3 – Information Economics

I. Information Characteristics

II. Technology Characteristics

III. Lock-in

IV. Switching Costs

V. Positive Feedback

DAY 2

MODULE 4 – IS Management Responsibilities

I. Primary Responsibility of a CIO

II. Establish Credibility

III. Create a Vision of the Future and Sell IT

IV. Information Architecture

MODULE 5 – Information System Planning

I. Planning Approaches and Techniques

II. Competitive Forces Model

III. Value Chain Analysis

MODULE 6 – Enterprise Applications

I. ERP Architecture

II. ERP Modules

III. ERP Issues

MODULE 7 – IS Infrastructure

I. Infrastructure Types

II. Adaptive Infrastructure Platform

III. Distributed System

IV. Host-based hierarchy

V. IT Infrastructure

DAY 3

MODULE 8 – Managing Information Resources

I. Types of Information

II. Data Dictionaries

III. Managing Data

IV. Managing Information

MODULE 9 – System Development

I. IS Framework

II. SDLC

III. Software Alternatives

IV. Evaluating IS Requirements

MODULE 10 - Managing Operations

I. Shifting Operations Perspective

II. Typical MIS Budget

III. Solving Operational Problems

IV. Outsourcing IS Functions

MODULE 11 – Supporting Knowledge Work

I. Type of End Users

II. The Internet Mindset

III. Mobile and Wireless Computing

IV. Rich Media